Frequently asked questions

Most participating providers are issuing documents to students and graduates from 2017/18 onwards (when My eQuals was implemented).
If you graduated prior to this and have no My eQuals account/records, most providers offer ordering options.
Details (contact, how to order) for each provider can be found here.

Your education provider will send you an email when documents are issued to you. Follow the instructions in that email to register and create your My eQuals account.
Also see “Ordering documents” above.

Education providers have different sign-in methods. If your provider is not on the drop-down list, you have to sign in by entering the email address and password on My eQuals login page (https://www.myequals.net/#/user/login).
Make sure you use the same email address that you used to register.

You can reset the password for your My eQuals account by clicking on the ‘Can’t Sign In?’ link on My eQuals login page (https://www.myequals.net/#/user/login). This will send a reset password email to your {student email} address.
Make sure you specify the same email address that you used to register.

Please confirm you are using a valid username. You can reset the password for your My eQuals account by clicking on the ‘Can’t Sign In?’ link on My eQuals login page (https://www.myequals.net/#/user/login). This will send a reset password email to your {student email} address.
Make sure you specify the same email address that you used to register.

Please check the following:
• Your spam folder.
• Make sure you used the same email address as the email address you used to register your email account.
• Please note that the reset password email will be sent to the primary email address that you have set for your My eQuals account.
If issues persist, please contact us so that we can investigate and further to assist you.

Please check the document-issued email sent by your education provider and click on the link in the email to access your document/s.
If you are still not able to access your document/s then please contact us so that we can investigate further to assist you. Please provide us with more details like the email address you used to log on, issuing organisation name, student id, and education provider email address.

If you have linked your personal email address with your My eQuals account then please try accessing document/s by logging into My eQuals login page with your personal email address.
If you have not linked your personal email address with My eQuals account then you will have to request your education provider to re-issue your documents to your personal email address.

Profile Settings
If your provider is not on the list, use the “E-mail Accounts” => “+ link another email “ option to link accounts.
(Providers that are not listed on the drop-down use the email authentication method).

For ordering hardcopies, you need to contact your education provider.
Provider details can be found here.

The education provider is responsible for the content of the documents issued to you.
Please contact your provider. Details can be found here.

The student/graduate is in control of their records and who they share them with.
You should ask the student/graduate to share their record with you by sending you a link. Through this link you can view and verify their record.

Not at this stage. Work is underway to enable this in the future. Further details will be published on the website when this is available.

This option is currently not available.

Organisations who receive large volumes of My eQuals records may benefit from being set up as a Receiving Organisation (RO). Being a RO provides receivers with their own My eQuals portal and various options to manage records.
Please send an email to myequals@hes.edu.au for further information. Please provide details of your organisation, including approx. number of records you receive from students/graduates.

My eQuals is available to education providers wishing to adopt the service.
Please send an email to myequals@hes.edu.au requesting further information.

There is an implementation cost and an annual fee. The costs for your organisation are dependent on a number of variables, including organisation size.
Please send an email to myequals@hes.edu.au requesting further information.