If you believe the content of the documents is incorrect, you must contact the Education Provider.
- Award certificates
- Australian Higher Education Graduation Statements (AHEGS) for Australian universities
- Qualification Statements and Statements of Attainment for Vocational students studying at participating dual sector universities
- Formal letters for New Zealand universities
Other official documents issued by participating Education providers may also be made available on the platform in the future.
They will also continue to offer the opportunity for students and graduates to order physical documents for a period of time. Details may vary between Education Providers. Please contact the issuing university. Institution-specific details can be found here.
Institution-specific details can be accessed from here.
At the moment, universities generally provide physical copies of credentials documents free at graduation, but at a cost at other times.
When My eQuals is in place, individual universities will determine their own charges, which may vary from university-to-university.
- Check your spam/junk mail folder.
- If you logged in with your university credentials prior to Dec 05 2017 you may not have established an account or the email associated with your account might not be the one you are trying to reset.
- Login with your university credentials again and navigate to Profile settings, change password and check the email address associated with the account
- Check that the email address you are trying to reset is registered
My eQuals is not an enquiry system that allows you to search a database of records. Instead, My eQuals enables students and graduates to generate an access token, which they can send to recipients of their choice (for example, universities and employers) via email. Recipients use these tokens to verify the related student records online.
We also regularly engage independent third parties to test the security of our system. If they highlight any potential vulnerabilities, we will further strengthen the systems security features to address such issues.
Institution’s policies can be accessed from here.
Issuing official documents such as transcripts and degree documents in a secure environment in digital format reduces the potential for degree document fraud, provides convenience on anytime anywhere access to students, graduates and 3rd parties.
Over time, the issuing of digital official documents through My eQuals will replace current paper-based practices
The My eQuals initiative is led by Higher Ed Services (the professional services arm of Universities Australia) and supports a global statement known as the Groningen Declaration . The primary goal of the declaration is to enable, “Citizens world-wide [to] be able to consult and share their authentic educational data with whomever they want, whenever they want, wherever.”
The initiative is widely supported by national leaders, including by the Australian Minister for Education and Training, the Department of Education and Training, Universities Australia, Universities New Zealand, the Tertiary Education and the Quality and Standards Agency.
If your university does not appear in the list when you are trying to login or on the Profile setting page where you can link an education provider, your university requires you to create an account on My eQuals and does not offer the ability to authenticate using your university username and password. For example RMIT, Otago University and Auckland University of Technology do not appear as universities in the lists.
Students and graduates who have been issued documents on the My eQuals platform will receive an email notification from the university when a document is available. This email will contain instructions and a link to create an account in the context defined by your university.
If you have any questions please refer these to your education provider.
Check with the person or organisation you are sharing the document with they may have specific instructions.
- Generate a link (no email specified)
You can then copy and paste this link into an email to the third party or insert it into your CV or other document, giving whoever recieves your document or email access to the certified document.
- Generate a link (specifying an email address) – Not recommended
My eQuals will send an email to that address with a link to your document.
However the recipient of the email does not receive any contentual information … why have they received the document? Does this match someone who is applying for admission or a job? This can be problematic if your name has changed. Also the third party has no way to contact you for further information!
- Send to a registered organisation
Some universities allow you to send documents to them using this feature, if the organisation you want to send your document does not appear check with the organisation how they want to receive certified documents
- Download the document as a PDF
Many third parties require/allow you to upload files as part of their application process
Please contact your education provider. They are responsible for the content of documents and issuing any updates.