Higher Ed Services Pty Ltd (HES) is the manager of My eQuals, a website which enables students and graduates to request and obtain digital copies of academic transcripts, degree certificates, AHEGS and other official documents (Student Documents) issued by My eQuals-enabled education providers.

These Terms of Use govern your use of this Website and all information on it.


To the extent permitted by law, HES will in no way be liable to you or anyone else for any loss or damage, however caused (including through negligence) which may be directly or indirectly suffered in connection with use of this Website or websites of other entities which are hyperlinked from this Website (Linked Website).

The information contained in this Website is provided by us in good faith on an “as is” basis. The information is believed to be accurate and current at the date the information was placed on this Website. We make no representation or warranty as to the reliability, accuracy or completeness of the information contained on this Website or that this Website will be uninterrupted or error free. You must make your own assessment of it and rely on it wholly at your own risk.

We are not liable to you or anyone else if interference with or damage to your computer systems occurs in connection with use of this Website or a Linked Website. You must take your own precautions to ensure that whatever you select for your use from this Website is free of viruses or anything else (such as worms or trojan horses) that may interfere with or damage the operations of your computer systems.

We may, from time to time, change or add to this Website without notice. However, we do not undertake to keep this Website updated. We are not liable to you or anyone else if errors occur in the information on this Website or if that information is not up-to-date.

To the extent permitted by applicable law, all representations, warranties and other terms are excluded.  You must ensure that your access to this Website (including requesting and/or obtaining Student Documents) is not illegal or prohibited by laws which apply to you or in your location.

We may issue you with a username and password to enable you to access particular features on this Website. If we do, you must keep those details confidential (and you are responsible for their misuse if you don’t).

Intellectual property

This Website is our intellectual property and all rights are reserved.  Subject to the conditions prescribed under the Copyright Act 1968 (Commonwealth), you may not, in any form or by any means:

  • adapt, reproduce, store, distribute, transmit, print, display, perform, publish or create derivative works from any part of this Website; or
  • commercialise any information, products or services obtained from any part of this Website, without our written permission.


All trade names, trademarks, service marks and other product and service names and logos (Marks) displayed on this Website are proprietary to their respective owners and are protected by applicable trademark and copyright laws.  These Marks may be registered or unregistered marks of HES or others. Nothing contained on the Website should be construed as granting any licence or right of use of any Mark without first obtaining express permission.

You must not use any of our Marks:

  • in or as the whole or part of your own trademarks;
  • in connection with activities, products or services which are not ours;
  • in a manner which may be confusing, misleading or deceptive; and
  • in a manner that disparages us or our information, products or services (including this Website).

Linked Websites

This Website may contain links to Linked Websites. Those links are provided for convenience only and may not remain current or be maintained.

Links to those Linked Websites should not be construed as any endorsement, approval, recommendation, or preference by us of the owners or operators of the Sites, or for any information, products or services referred to on those Linked Websites. Your use of any link to a Linked Website is entirely at your own risk.

Applicable Laws

These Terms of Use are governed by the laws in force in Victoria, Australia and you submit to the non-exclusive jurisdiction of the courts of Victoria, Australia and any courts which may hear appeals from those courts in respect of any proceedings in connection with these Terms of Use or this Website.


These Terms of Use incorporate and should be read together with, the privacy policy.


From time to time, we may change these Terms of Use.  Any changes will be published on our website. It is your responsibility to check the website from time to time in order to determine whether there have been any changes.